All About Tickets

BUY WITH CONFIDENCE

The Moments You'll Remember. The Peace of Mind You Deserve.

At Dr. Phillips Center, we want you to feel confident every step of the way, from choosing your seats to taking them. That's why we offer flexible ticket options, helpful resources, and dedicated support, so you can purchase tickets to the shows you want to see and create memories that last a lifetime.

Ticket Refund Protection

Provided by Secure My Booking, ticket refund protection allows you to recover 100% of the paid order price (including all order fees). With refund protection, you can apply for a refund in the event of:

Accident, injury, or illness
Severe weather preventing travel to the venue
Travel delays due to breakdown of public transit and vehicle breakdowns

Refund Protection FAQs

What is Secure My Booking?

Secure My Booking is an independent, third-party provider that offers Refund Protection for ticket purchases. Dr. Phillips Center has partnered with Secure My Booking to deliver added peace of mind when buying tickets.

What can I get a refund for?

For the full list of eligible circumstances, please see Secure My Booking’s full terms & conditions here.

How do I apply for a refund?

Secure My Booking handles all refund applications directly. Applications can be submitted online at www.ticket-refunds.com any time after your ticket is purchased and up to 60 days after the event.

How can I contact Secure My Booking?

For additional support, please visit Secure My Booking’s Help page.

Can I add Refund Protection to an existing ticket purchase?

Refund Protection must be added to your order at the time of purchase and cannot be added once the transaction is complete.

Is Refund Protection available for all performances?

Refund Protection is available for most performances. It is not available for group bookings or subscription packages.

Digital Wallet

Your tickets are stored in your Dr. Phillips Center Digital Wallet, powered by True Tickets. To get to them, log into your Dr. Phillips Center account on our website or at wallet.drphillipscenter.org/login, using your Dr. Phillips Center account details.

A live QR code will appear in your Digital Wallet shortly before your performance, usually within 48 hours of the event. It becomes active 1–3 hours before showtime, depending on when doors open. If you’d like to use Apple Wallet, you can add your ticket from your Digital Wallet once the live QR code appears.

Please don’t screenshot your QR code. It refreshes every 30 seconds to protect you from fraudulent tickets sold on third-party websites, so a screenshot won’t scan at the door.

Sharing Your Tickets

Going with friends or family? You can send tickets to them from your Digital Wallet, and each person gets their own ticket to scan at the door.

Log into your Digital Wallet at wallet.drphillipscenter.org/login.
Choose the performance, then select the tickets you want to share.
Tap Share and enter the recipient’s name and email address
Your guest will get a link to accept the tickets. They’ll log into, or create, a Dr. Phillips Center account to see the tickets in their own Digital Wallet.

Once your guest accepts, the tickets move to their wallet and are no longer in yours.

Only share tickets through your Digital Wallet. Tickets passed along any other way, including screenshots, can’t be verified and may not get your guest in the door.

Watch Digital Ticket Tutorial

Live Chat

Have a question before you buy? Chat with a member of our Bill & Mary Darden Box Office team using Live Chat, right here on drphillipscenter.org. Look for the chat icon at the bottom of any page.

Need help outside chat hours? See the Box Office section below for other ways to reach us.

Box Office

Our box office team is here to make your visit enjoyable from the moment you buy your tickets. Whether you’re choosing seats, planning for accessibility needs, sorting out a lost ticket or picking up at Will Call, our trained staff are ready to deliver the support you need. Stop by, call or email. We’re happy to help.

445 South Magnolia Avenue
Orlando, FL 32801

Walk-Up Hours
Monday–Friday: 10 a.m.–4 p.m.
Saturday: 12–4 p.m.
Also open 2 hours before showtime.

Phone Hours
Monday–Friday: 10 a.m.–6 p.m.
Saturday & Sunday: 12–4 p.m.
Closed on holidays, including Christmas Eve and New Year’s Eve.

Phone: 407.358.6603
Email: boxoffice@drphillipscenter.org

Will Call & Lost Tickets

Prefer a printed ticket, or can’t find your digital tickets? Visit Will Call before your show and we’ll print them for you. The ticket account’s owner must show photo ID and the credit card used to buy the tickets.

Misplaced your printed tickets? Call the Bill & Mary Darden Box Office (407.358.6603) and we’ll print tickets for you to pick up at Will Call. We can’t mail reprinted tickets.

Tickets for Children

Everyone entering the theater needs a ticket, including infants and children. Unless a show is noted as child-friendly, children under two aren’t permitted, and infants aren’t permitted at Broadway performances. Not sure if a show is right for your child? Our box office team is happy to help.